In1983
Donna joined Corroon & Black as an assistant in the
Correspondence Center. In this role, she was
responsible for providing clerical support for numerous
individuals within the company. In 1985, she was
promoted to administrative assistant working with the
Information Services Department of Willis.
In 1986, she moved into a
new role with Penco working as administrative manager.
In this role, she was responsible for monitoring the
staff of claims assistants and ensuring the accuracy and
completeness of their work product.
In 1987 Donna moved into
the position of administrative assistant at Willis
Corroon Administrative Services Corporation. In that
capacity, she was responsible for providing clerical
support for the Chief Executive Officer as well as four
of the company vice presidents.
1993 Donna became a claims
assistant for Willis Corroon. She quickly excelled at
her duties and was promoted to Claim Assistant
Supervisor. In that capacity, she managed the
day-to-day operation of the support staff, monitoring
their workflow and checking work for accuracy.
In May 1998, Donna joined
BSA as Administrative Manager. In that role she was
responsible for supervision of the entire Tennessee
support staff. She set up procedures, delegated work
and monitored the department to ensure compliance with
internal standards. Donna was also responsible for
providing loss runs to clients and issuing all claims
checks and transaction registers.
In
March 2003 Donna was promoted to Director of
Administrative Services. In addition to her previous
duties, her job was expanded to include assisting
satellite offices with work flow to ensure consistency
between offices. She also works as a liaison with the
medical bill review service company to ensure that the
transmission of data and payment of medical expenses is
accurate and timely.
